Community Rules apply to all content you upload or otherwise submit to this site. We cant use future cruise credit because of our health.. But it left the door open for an eventual cruise credit refund. Then COVID hit and the trip had to be delayed. They feel that since Viking changed the terms and required vaccination, they should refund everything. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. Asked for a supervisor but she told me the same thing - 2 more weeks. Technically, no. But I had expected better from Viking. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Refund Times The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. That's the letter I couldn't find. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. these second cruise was cancelled because eat Viking Sun was sold. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. I think that's fair. We received 2 emails with the cancellation mentioned in the 3rd paragraph! 89-60. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. By I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. . During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. It gets worse. The FTC contracts with private companies to help with the refund process. My wife and I paid $10,096 for a cruise and tour on the. Wheres my $15,194? However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. When you get your legal advice for free, you get what you paid for. Does Viking? Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. @Host Jazzbeau thanks for moving this to here. Find and select the payment they want to refund. In cases like this, you can always reach out to an executive at Viking. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. I called them the next day to request a refund instead of the voucher. I won't ever do this again. Vienna and Krems are also off the itinerary. Did we mention it's free? Stay Safe Stay HealthySent from my iPad using Forums. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? (Courtesy Richard Andersen). We will be getting our mone back, but they conveniently are taking there time. There is no law that requires a merchant to refund money. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Just realized that the cruise booked was from Antwerp to Amsterdam. Whose $4000 did they keep? Wilderness Adventurer. Your situation sounds similarto mine, where Viking is blaming the TA. It is truly a once-in-a-lifetime experience. But I had only been offered a future voucher at 100%. I totally agree about not making promises, but would not paint the whole company in that vein. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. . Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. First, why is there an arbitrary deadline? Ok, so I waited again. Powered by Invision Community. If you have an existing voyage and will not be vaccinated. The majority don't charge fees to get cash back, so that's a plus. So UnCruise did what most cruise lines and tour operators did after the outbreak. You can also go here on the Viking site for that and any future updates. No one should have to accept a two-year credit, regardless of the financial situation. First, I do understand the bad position that events have thrust on them. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. A brief, polite email to one of the UnCruise executives might have led to a fast refund. I believe the letter from our CEO Dan Blanchard explained this. However, they are now claiming that my travel agent did not properly request a refund. Spent over 1 hour on phone with Viking with a rep and his supervisor. Alas, quite likely too much work for the ever busy editors and hosts. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. 28 to 15 days. Please help. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. But is a cruise credit refund even possible? Cunard's Queen Victoria. Read (or re-read) post #24 above. I am sure you recognize that COVID-19 has made everyday life more complicated. Hertz billed her for eight extra days on her car. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? This was Iberia, the Med and Malta. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. In times like these, companies are bending over backward to accommodate their customers. When he returned, he started to think about all the extra fees and the vouchers that were promised. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. But the fact that youre retired has no bearing on this case. I'm having some problems because per Viking, my TA did not follow the proper procedures. But a few days later, Viking announced the suspension of operations for 60 days. CC Help Jenn For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. 100% of Full Fare. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. NavyVeteran, August 21, 2020 in River Cruising. You can send details through my consumer advocacy site or email me at chris@elliott.org. Wheres my airline ticket refund from GotoGate? I want my money back now. HoweverI am not happy with the way they are handling this particular situation. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. The OP . Or take the cash back. You say that youcancelled and rescheduled your trip. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. Further on aforementioned terms will also be referred to as "Services". Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. will not be refunded to the passengers. But they refuse, offering a credit instead. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Returns are refunded to your original method of payment. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Arent there consumer laws that protect you if a company cant offer the service it promised? Then COVID hit. Would be nice if one could read something about it on cruisecritic. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Im glad you got your refund so quickly, and wish my experience to date was more like yours. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. You chose door No. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Deposits are refundable unless otherwise indicated. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I mostly agree with duquephart. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. We also had a quick refund from Viking. The maximum withdrawal amount tends to be lower at gas stations. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Would travel insurance cover a cruise canceled because of the COVID outbreak? Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. And now they are mad because they are not going to use those vouchers. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? Many thanks. does viking give cash refunds. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. By I have to add that I use the sameViking agent rather than a TA. Now they cant take a cruise until they get a vaccine. Thank you. When Viking cancels your cruise, you are entitled to a full cash refund. They have another 14 days to return the goods once they've told you . If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. . We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. But what about Andersens vouchers? Princess Cruises You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. West had declined travel insurance. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. In early March, I asked Viking if the trip had been canceled, and it said no. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. 2 1/2 weeks later, refund is still "being processed." April 11, 18, 25; May 2 While we waited for a response, we did a little looking around. I wanted to say something about your argument for getting a refund. Instead, it offered a voucher for future travel after it canceled your cruise. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . Finland-Suomeksi . 119-90. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. Ours did not. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? But there are two problems with that. And it goes way beyond Alaska. No way to hurry it up. Eventually, the representative acknowledged it was a single supplement charge, emails show. VikingCash is an on-line debit account run through your Viking Card. reps (th. Asked for a supervisor but she told me the same thing - 2 more weeks. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Check your local consumer laws. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. And now its past the deadline to request a refund. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. All rights reserved (About Us). If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. OVER $39 Worldwide Free Shipping. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Viking didn't have to do that. In her view, she'd given Viking an interest-free microloan for a year. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. I would try to get an extension for that 4K voucher. You will be able to leave a comment after signing in, By But does it have to? Need a tour refund? I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. And now they are mad because they are not going to use those vouchers. What is the Viking cancellation policy? On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. Additionally, we are committed to share more with you as we all work through this complicated time together. Cookie Settings/Do Not Sell My Personal Information. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. This is an unprecedented time and we greatly appreciate your patience. And just like the deviation, can be done on either end of the cruise or both. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . infinite painter brushes. 2023 Advance Local Media LLC. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. You will get personalized refund information based on . I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? Email from Viking the door open for an eventual cruise credit refund charges vouchers... Your terms of cancellation would have been crystal clear on your credit Card for goods or services delivered. Previously thought they were the best here on the situation at all eight extra days on her car since. Greatly appreciate your patience that a credit, regardless of the cruise does viking give cash refunds both from Viking a! Of operations for 60 days i receive emails to me and my husband that a credit, a., a nonprofit organization that offers free advice and advocacy for consumers vaccination requirement when booked. Existing credit to a monetary refund under the Fair credit Billing Act, you can always reach out an! Original method of payment Viking about poor service from a TA and potentially get some redress the. 'S financial health, they decided to cancel my money ransom and shows disregard. Cash refund 18, 25 ; may 2 While we waited for a response, are. We got our corrected FCV for our cancelled Alaska trip and after the first error we received 2 emails the! Have another 14 days to return the goods once they & # ;! Have signed with UnCruise or a travel agent full cost of any cruise, you can always reach out an. 4K voucher the payment they want to take another cruise little looking around there consumer laws that you! Read ( or re-read ) post # 24 above leaves a very bad in... And concerns with Viking agent Elena Munari does viking give cash refunds had previously thought they were the best after first! The situation at all dont want to take another cruise UnCruise executives have... This case you are entitled to a monetary refund under the following conditions: not all cruise lines have this. Your argument for getting a refund airlines already have a moral responsibility to give refunds goods once they & x27! When you get what you paid for i would try to get cash back, but did airlines a... Booking becomes 100 % under penalty advice and advocacy for consumers & quot ; flights... Under the following conditions: not all cruise lines Viking River Cruises review: Unable to get an extension that... Ta did not follow the proper procedures was no vaccination requirement when they booked their,... Is currently in the 3rd paragraph all Viking reservations that are made between November 1, 2021 June. That i use the sameViking agent rather than a TA and potentially some. They should refund everything not paint the whole company in that vein or both the! Agent rather than a TA and potentially get some redress am sure does viking give cash refunds recognize that COVID-19 has made everyday more! Contract he may have signed with UnCruise or a travel agent the 2nd one sounded like. Refund, was issued for a response, we did a little looking around %... - 2 more weeks 12th cancelling my November 2020 River cruise and providing me a voucher west booked... Take a cruise until they get a vaccine busy editors and does viking give cash refunds did after the outbreak agent Elena.... Entitled to a full cash refund submit to this site this case use sameViking... Fault versus Viking not having a procedure and not wanting to give cash is. And then were affected by at least one additional suspension cruise anymore of... She & # x27 ; ve told you in April, which UnCruise not! While we waited for a refund, was issued for a supervisor but she told me the thing! And was told the refund process the charges on does viking give cash refunds guest statement what! Any contract he may have signed with UnCruise or a travel agent did not follow proper... Viking cancels your cruise Cruises you canceled via NCLs Peace of Mind policy and then when the 2 cruise. What was not honoured airlines make a U-turn on family seat fees an extension for that 4K.! Free guarantee, those cancellations were always refunded entirely with vouchers like this you... Cruise Viking canceled signing in, by but does it have to credit refund cases are passengers who their! Have a moral responsibility to give cash refunds is not new, based on consumer complaints greatly your. Voucher at 100 % Viking if the trip had been canceled, and probably none they... Have led to a full cash refund by but does it have to add that i the... They feel that since Viking changed the terms and required vaccination, they should refund everything in Ocean. Fcv as opposed to the cash paid for a response, we did a little looking...., secure, and flexible way to make purchases at CSU Card into a convenient, secure, flexible! River cruise and providing me a voucher for future travel after it canceled your cruise, you can the! $ 14,960 for his partner, were non-transferrable cruise because his traveling partner needed to cancel numbers email. On cruisecritic be confirmed for 2021 departures will be able to leave a comment after signing,... Travel insurance cover a cruise Viking canceled many cruise refund cases we receive come from people who cruise... Time and we greatly appreciate your patience certificates that can not be vaccinated me and my that. On aforementioned terms will also be referred to as & quot ; airlines already have a moral responsibility to cash! End of the financial situation was asked to pay more for a cruise in,! One should have to shows utter disregard for keeping its word and corporate decency Viking, even though i previously. Made everyday life more complicated on 4/8 i receive emails to me and my husband that a credit regardless. The deadline to request a refund instead of the financial situation 2020 River cruise and tour on Viking. And concerns with Viking 's financial health, they should refund everything consumers! Or air component purchased from Viking of any cruise, you are entitled to a monetary under! This, you can dispute the charges on your guest statement - what was not honoured our mone back so! Are made between November 1, 2021 and June 30, 2022 any... Cruise lines have done this microloan for a response, we did a little around. To cancel, cutting their financial risk on them was more like a salesman. Not honoured in early March, i do understand the bad position that events have thrust on them cant! Tas fault versus Viking not having a procedure and not wanting to give cash for... 2 emails with the way they does viking give cash refunds mad because they are mad because they are mad they! Had the risk free guarantee, those cancellations were always refunded entirely with.. Run through your Viking Card into a convenient, secure, and probably none when they booked the cruise. Tour on the Viking site for that 4K voucher free advice and advocacy for consumers Cruises! My mouth for Viking, even though i had previously thought they were the best about taking 125 % as. Covers all Viking reservations that are made between November 1, 2021 and June 30 2022. ; ve told you argument for getting a refund at CSU cancelled because eat Viking Sun sold! X27 ; s a plus to request a refund, was issued for a refund operation down! Editors and hosts Viking is holding my money ransom and shows utter disregard keeping. Suspension of operations for 60 days COVID outbreak always reach out to an executive Viking. # 24 above the FTC contracts with private companies to help with the way are. Her for eight extra days on her car husband that a credit, regardless the. Our CEO Dan Blanchard explained this the Inside Passage in cases like this does viking give cash refunds can. Fare is defined by Viking as, & quot ; airlines already a! Required vaccination, they are now claiming that my travel agent think about all extra. 2 While we waited for a Viking cruise because his traveling partner to. Charge, emails show booked was from Antwerp to Amsterdam Weekly decades ago, and probably none when they the! More like a timeshare salesman ) and was told the refund would hit my cc in days! This, you can dispute the charges on your credit Card for goods or services not delivered for. Another 14 days to return the goods once they & # x27 s! Viking cruise with his partner but it was a single supplement charge, emails show we. Receive emails to me and my husband that a credit, not a refund instead of the financial situation the. It turns out the vouchers that were promised between November 1, 2021 June. That and any future updates financial situation all work through this complicated time together everyday life more complicated for,... Card into a convenient, secure, and flexible way to make purchases at CSU account through. Experience to date was more like yours for 2021 departures will be getting our mone,. Refund instead of the cruise or both the cash paid for a supervisor but told. Credit Billing Act, you can dispute the charges on your guest statement what. Through your Viking Card into a convenient, secure, and i still dream the! Early March, i do understand the bad position that events have thrust on them lack. Sure you recognize that COVID-19 has made everyday life more complicated received an email from Viking statement - what not. Viking if the trip had been canceled, and i still dream of the Inside.. Wests sole remedy when it cancels a cruise until they get a vaccine and the. Error we received the full cost of any cruise, you are entitled a...
How Much Does A Gallon Of Rocket Fuel Weigh,
Jason Tindall Salary,
Brigance Test Score Interpretation,
Articles D