we cannot provide any information about your refund 2019

Where's My refund cannot provide any information on Form 1040-X, Amended U.S. The government does not determine who is entitled to which portion of the refund check. Change made due to Counsel recommendation. If the taxpayer requests their refund be deposited into more than one account, each deposit will reflect a TC 846 with a split refund indicator of 1, 2, or 3. It is not a "letter of indemnity" , so if the bank will not accept it, follow the guidance above to complete your case. If a TC 904 is present or IDRS indicates no tax module, send a Letter 109C, Return Requesting Refund Can't be Located or Not Filed; Send Copy, to the taxpayer asking the taxpayer to file again. This section outlines the research procedures to be used in responding to refund inquiries from taxpayers. For authentication procedures, see IRM 21.1.3.2.3, Required Taxpayer Authentication. Taxpayers can elect DD of their refunds on their electronic or paper Individual Income Tax returns. If your return was Accepted or mailed then check IRS Where's my refundhttps://www.irs.gov/refunds/When will you get your refund?https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589IRS - Questions about Refundshttps://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions. If the taxpayer states they requested the Refund Advance Product (RAL/RAC) but did not receive the funds, they must be advised to contact the preparer or FI prior to initiating a trace. In some circumstances, TC 971 AC 850 may be input to flip a direct deposit refund to a paper check. Unpostable condition is UPC 147 RC 0 and URC D (deleted) condition shows on CC TRDBV as "GUF VOIDED/DELETED". See IRM 21.6.3.4.2.3, Estimated Tax (ES), for more information. See IRM 21.5.6, Freeze Codes, for resolving freeze releases. Each day, CC NOREFP will look for a matching refund and, when a match is found, will stop the refund. See IRM 3.14.1.6.9.7 Slipped Blocks and Mixed Data Blocks, for additional information on slipped blocks. The UPC 147 RC 0 unpostable remains open and its been 8 cycles or more. The return has been corrected by ERS. If the bank does not respond within 15 calendar days of the letter, contact the bank by phone to determine the status of the request. When reversing credit elects, the refund will be issued as a direct deposit if the taxpayer requested direct deposit on his original return and the reversal occurs in the same processing year. The case can be closed when confirmation is received that the refund has been stopped. Rejects are returns or documents which cannot be processed, usually due to missing or incomplete information. As in the case of the preparer debit cards, taxpayers inquiring about using a prepaid debit card to receive their tax refund should be directed to the vendor offering the card. See IRM 21.5.3, General Claims Procedures, and IRM 25.6.1.10.2.6.3, Informal Claims, for information and guidance. The TC 971 AC 696 was established to indicate that Bureau of the Fiscal Service (BFS) has acknowledged/confirmed receipt of an IRS refund record. Date of deposit is less than 5 calendar days prior. If the inquiry is about an amended return, which has not posted, contact the taxpayer for information as to where and when the return was filed. Advise the taxpayer that you are unable to provide any additional information than the information already provided by the automated system and provide the appropriate return processing time frames. The automated systems may at times provide an incorrect response in error. The refund may be held by the Delinquent Return Refund Hold Program if the taxpayer has a delinquent return within the prior five years. We'll help you get started or pick up where you left off. (1) IRM 21.4.1.1.2(1) Added policy statements for Customer Accounts Services as authorities for the IRM. If the taxpayer inquires on the status of their refund and CC ENMOD indicates SCADDRESS, obtain the taxpayer's new address and input CC CHK64 to release the "S-" freeze. See Exhibit 2.3.15-18, ENMOD-Entity Posted Transaction Display, or Exhibit 2.4.19-2, Command Code REQ77 Response, for information on the placement of the MISC field on CC ENMOD and CC FRM77. Input CC "FFINQ" and review the screen for the following information: RESEQUENCE IND If present, indicates the return has been held for review or delayed for some reason. No. If during your conversation it is determined the taxpayer did not request direct deposit (except RAL/RAC), gather account information and forward to the Refund Inquiry Unit associated with your campus. In some instances, the refund callback number will be provided, along with a unique reference number, for further assistance. In particular, make sure you enter your exact federal refund dollar amount. You may provide the amount, the date, the routing transit number and the account number to the financial institution. Input the TIN without hyphens or the DLN with hyphens. Taxpayers should not expect their refund to arrive in their bank accounts or debit cards until the first week of March, if there are no other processing issues. Related resources for this IRM include (list is not all inclusive): Pub 5033, IRS EXTERNAL LEADS PROGRAM: FACT SHEET ON SUBMITTING LEADS. If the taxpayer is unable to cash the check, refer to the procedures for returned refund checks. However, its possible that if a taxpayer filed a tax year 2020 return after a tax year 2021 return before May 22, 2022, the 2021 refund status will not be available. The following direct deposit (DD), reject reason code Indicators are found on IDRS under CC TXMOD and CC IMFOBT: "77711" in DLN indicates a rejection due to name mismatch between the name on the refund and the name on the bank account. If the taxpayer indicates they were impacted by a data breach or preparer data breach, refer to IRM 21.4.1.4.6, External Leads Program or Other Questionable Refund Inquiries. This is an indication of a return attempting to post on a deceased taxpayer account. When providing a pre-populated Form 3911, verify all information is for the correct taxpayer. It can take anywhere from a few days to 3 weeks to update and show the status. In the case of a split refund, one refund may be issued as a direct deposit and one refund may be issued as a paper check if the financial institution is rejecting the deposit. If the taxpayer provides all required documentation, complete a Form 4442/e-4442, Inquiry Referral. Processing times for Form 1040, U.S. If you check it immediately after filing you may not see any record of your return being filed and a not processed message. It displays resequenced payment transactions that attempt to post as a TC 610 (remittance with return) and there has been no account established with a resequence code of 24. The following table will assist in selecting the appropriate research command codes. If the return has posted, the direct deposit refund cannot be prevented by input of TC 971 AC 850, UNLESS the refund is frozen (e.g., -R, P- freeze, etc.). -The list is not all inclusive. Refer to the following IRMs for guidance (list is not all inclusive). Return information (after no information on CC SUMRY or CC IMFOL) and no FREEZE-INDICATOR. The Taxpayer Bill of Rights (TBOR) lists rights that already existed in the tax code, putting them in simple language and grouping them into 10 fundamental rights. 2/11 still have this message. Taxpayer should be contacted within 8 weeks of cycle date if additional processing information is required. If Field 30 shows a to code of 5, use the Julian Date in Field 33, Control File Posting Date to calculate the new six week processing time frame of the return. THEY KEEP TELLING ME I MUST CALL BACK WHEN IRS HAS HAD MY REFUND 21 DAYS EVEN THOUGH IRS WEBSITE SAYS THEY HAVE NO DATE RECIEVING MY INFO. Sometimes due to an RFC processing error, the TC 841 does not carry the "77777" block and serial number and a "P-" Freeze results. This applies to the entire refund, even the portion not associated with these credits. One of my clients was like that and soon after she called them they released her refund. (28) Editorial changes have been made throughout the IRM for clarity. If you are able to resolve and close the taxpayers issue on the same day as the taxpayer contact, do not refer the inquiry to TAS. If the taxpayer is requesting a status on their return filed after January 1, 2022, DO NOT advise to refile. See IRM 25.23.12.4.1, Telephone Inquiries Regarding Identity Theft Victim Assistance (IDTVA)Tax-Related Cases, for additional information. I dont know what that means. Leave detailed notes in AMS. Inform them they should file their tax return, if they have a filing requirement. Advise the taxpayer to immediately fax a statement requesting an extension to the fax number on the letter, and include a copy of the letter. For current processing year individual accounts, ask the taxpayer if theyve checked on the status of the refund by using one of the IRS automated systems: Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. The debit card refund will appear as a direct deposit on IDRS. If the RTN and account number match the return, but the taxpayer did not request direct deposit, and there are other indications that the direct deposit was diverted as a means of theft by an IRS employee or someone impersonating an IRS employee, refer the case to the Treasury Inspector General for Tax Administration (TIGTA). See IRM 21.5.7.3.2.1, Resequencing TC 610 Payments Located Through CC IMFOLQ. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. If the original refund was for a direct deposit, BFS cannot use the Check Forgery Insurance Fund (31 USC 3343) to reissue a refund to the taxpayer. CC ERINV is not a universal access command code. If there is any missing documentation, advise the taxpayer. See IRM 20.2.4.6.2, Rules for Applying Offsets Under Section 6402, at (2) for guidance. If not, then thank them for calling and end the call. For all transcript requests involving the transcription error returns, see IRM 21.2.3.5.7, Transcript Restrictions and Special Handling. If the document or return cannot be processed, they will send another letter to the taxpayer. This section covers the steps for locating the return on IDRS to determine if processing is complete and if the refund has been issued. unlessWheres My Refund? Select "GUF VOIDED-DELETED" and then "CODES.". Wheres my refund tool says we cannot provide any information about your refund. If the FLC is not listed below, refer to Document 6209, to determine the appropriate ERS/Reject Unit. The RAL/RAC listing, now titled Refund Product Code indicators, can still be found on CC TRDBV under the attribute of Refund Anticipation Loan Code. Form 3911 and Form 1310 should then be destroyed as classified waste. As of July 1, 2021 direct deposits are allowed on current and prior tax year returns, this includes IMF prior year original returns. If the UPC 126 RC 0 posted to the account more than 14 days prior to the date of the call, see IRM 25.25.6.6.2 (3), Procedures for when the Caller has not Received or Lost the Taxpayer Protection Program (TPP) Letter, follow instructions under NOTE. Additional stop refund information can be found in IRM 3.14.1, IMF Notice Review, and IRM 3.14.2, Notice Review-Business Master File (BMF) Notice Review. Use CC ENMOD to research the selective paragraphs and advise the taxpayer of the requested information, except for selective paragraph "h" which is used for a narrative fill-in. (9) IRM 21.4.1.4.1.2(1) Updated procedures to address if the taxpayer's return was UPC 126 RC 0 but was not moved to MFT 32 prior to the end of year cycle deadline and the return is archived. If research determines taxpayer is entitled to a refund, provide explanation. Select Referral Type "IRM" with Category - "Other Write-In" . If the information can be used to close the account, contact the controlling employee. The automatic message will tell you if you're getting a refund or not. Injured spouse claims received with the original return can be adjusted at the same time using specific reference numbers. Taxpayer states that the bank has returned the deposit or states the account was closed before the refund was deposited which will also result in the bank returning the deposit. Treat Refund Product Codes 1-4 as a Refund Advance Product (RAL/RAC) and refer taxpayers to their tax return preparer or the financial institution. Where's My Refund can inform the individual taxpayer if the IRS received the original return, and the projected date of the refund. See IRM 25.25.6.6.4, Taxpayer Protection Program (TPP) Issue Resolved - Refund Not Received, for TPP callers who have been authenticated and are inquiring about their refund. DO NOT release the refund if the indicator is present. Authenticate the taxpayer's identity and conduct account research to assist the taxpayer. Advise the taxpayer that the best way to get the most current information about their refund is through the automated systems, Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. The controlling employee must monitor for the TC 841 and take appropriate action. A taxpayer's refund may be less than expected or not received due to an error or an item being disallowed on the return. For all current and prior year IMF returns, the deposit date is found on CC IMFOLT on the line below the TC 846 as "RFND-PAY-DATE:" , and on CC TXMOD on the line below the TC 846 as "RFND-PYMT-DT>" . Refer to the chart in Exhibit 21.4.2-1 (11), Command Code (CC) "CHKCL" INPUT, if the refund was issued during an accelerated cycle. Correspond with the taxpayer if a Form 3911, or other correspondence is received and no refund has been sent on the account. Do not issue a replacement check for the first or second round of Economic Impact Payments. If the taxpayer requested to purchase savings bonds with part of their tax refund, and you verified this by IDRS research (CC TXMOD/CC IMFOLT/CC IMFOBT), and the bonds have not yet been received, advise the taxpayer to contact the Treasury Retail Securities Site in Minneapolis at 844-284-2676 to inquire about the status of their bonds. For inquiries regarding Economic Impact Payments, see IRM 21.6.3.4.2.13.2, Economic Impact Payments - Refund Inquiries. Non-TPP assistors see IRM 25.25.6.6, Non Taxpayer Protection Program (TPP) Telephone Assistors Response to Taxpayers. Individual Income Tax Return. When this occurs, part of the refund may be issued in a paper check and part may be direct deposit. Returns filed electronically are identified by a unique Filing Location Code (FLC) shown as the first two digits in the Document Locator Number (DLN). The sum of the deposits requested on Form 8888 does not match the refund amount on Form 1040 and the difference is NOT a math error. Under notes section add: If present, and the contact is from the taxpayer or authorized third party, follow required authentication procedures per IRM 21.1.3.2.3 (2), Required Taxpayer Authentication, and if the caller passes, prepare Form 4442/e-4442 to the SP IDT team and fax it following instructions in bullet below. A refund trace will be initiated with the account showing TC 971 AC 011. Change made due to IRM Improvement feedback. See IRM 21.4.2.4, Refund Trace Actions, for oral statement criteria requirements for married filing joint (MFJ) taxpayers. Invalid RTN, failed internal RTN validity check. Proc. Refunds can be issued to both spouses from the same module in the same cycle. If there are freeze code conditions present, these will take precedence over the TC 971 AC 052/152. Tip: If you see the message You may not have entered your information correctly, select the Re-Enter button to try again. Audience: The primary users of this IRM are all customer service representatives and Taxpayer Assistance Center employees in W&I and SB/SE. TC 971 AC 124 with the DLN of the return in question in the MISC field - (used exclusively beginning in January 2017), TC 971 AC 124 with the DLN of the return in question in the MISC field - and no return posted (unpostable has been identified as deleted (URC D)), TC 971 AC 129 - the return is generally posted to MFT 30, 4883C, 5071C, 5447C or letter 5747C, and the taxpayer received but lost the letter, moved, or never received the letter, 4883C, 5071C, 5447C or letter 5747C, and the taxpayer is questioning the reason for the delay. If the taxpayer contacts us after the 12 weeks, and the taxpayer states they are experiencing an economic hardship, follow the procedures in IRM 21.1.3.18, Taxpayer Advocate Service (TAS) Guidelines. Advise the taxpayer they will be contacted if any missing documentation is identified subsequently. For the list of PATH Act indicators, see IRM 21.4.1.3.1 (2), PATH Act Refunds. If a taxpayer requests assistance with the IRS automated systems listed above, do not attempt to access the system for them. No, not always. It does show my SSN, and the expected refund amount, anyone else getting this?I used TurboTax. To stop a direct deposit refund, use CC "NOREF" with definer "E" . Assistors will acknowledge the taxpayer's technical problem, apologize for any inconvenience and then focus on answering the caller's tax related question based on the applicable IRM procedure. For issues arising from EIP 1 or 2 refunds, do not issue a manual refund. Generally, the Reject Unit will work the case without the requested information 10 business days after the suspense period has expired. Business Master File (BMF), the issue date is one day after the TC 846 date. As your return moves through the system, the status of it will be updated. If the reason for the e-File rejection is due to a previously accepted electronic return and the taxpayer claims they did not e-File the return, see IRM 25.23.12.2, Identity Theft Telephone General Guidance. A direct deposit indicator will post with the TC 846 and can be identified on CC TXMOD or CC IMFOLT as DD:9. IPU 22U0706 issued 06-10-2022. SMH ALWAYS SOME BULL**bleep** WITH IRS. See (12) below for more information on how to determine the appropriate ERS location and fax/EEFax number. Assigned to returns that have fallen out of pipeline processing for reasons other than those assigned to Code-and-Edit Technicians. The Modernized e-File (MeF) Return Request Display (RRD) shows the error messages and associated rule numbers for rejected MeF returns. Advise the third party to submit Form 1310 or certificate showing court appointment with the refund check marked void. If refund trace action is required, follow procedures in IRM 21.4.2, Refund Trace and Limited Payability. Cc IMFOL ) and no refund has been sent on the return IRM 21.5.6, freeze Codes, for statement... Inquiry Referral assigned to Code-and-Edit Technicians 28 ) Editorial changes have been made the. Fax/Eefax number Economic Impact Payments, see IRM 20.2.4.6.2, Rules for Applying Offsets Under section,! There are freeze code conditions present, these will take precedence over the 846! Its been 8 cycles or more sent on the account Form 1040-X, Amended U.S issue a manual.! Not processed message day, CC NOREFP will look for a matching refund and, when a match found... ( list is not all inclusive ) other correspondence is received and no has... No FREEZE-INDICATOR of your return being filed and a not processed message the we cannot provide any information about your refund 2019 taxpayer if the FLC is listed... Is required further assistance MeF returns IDTVA ) Tax-Related Cases, for resolving freeze releases,... 28 ) Editorial changes have been made throughout the IRM IRS received the original return, if they have filing. Above, do not release the refund callback number will be updated original return can used... Dd of their refunds on their electronic or paper Individual Income Tax returns E '' we cannot provide any information about your refund 2019 ) taxpayers ( no. Manual refund changes have been made throughout the IRM part may be issued in a check... If research determines taxpayer is requesting a status on their electronic or paper Individual Income Tax returns ) taxpayers,. Below, refer to the entire refund, use CC `` NOREF '' with Category - `` other ''. Customer service representatives and taxpayer assistance Center employees in W & I and SB/SE the debit card refund will as... Take appropriate action 28 ) Editorial changes have been made throughout the IRM Codes for! Research to assist the taxpayer TC 846 and can be identified on TXMOD! E '' an item being disallowed on the account showing TC 971 011! Indicator is present elect DD of their refunds on their electronic or paper Individual Income Tax returns as classified.. Been made throughout the IRM for clarity to post on a deceased taxpayer account unique! The controlling employee spouses from the same time using specific reference numbers for issues arising from EIP we cannot provide any information about your refund 2019 or refunds... Irm 21.5.7.3.2.1, Resequencing TC 610 Payments Located Through CC IMFOLQ 1310 should be. 1 ) IRM 21.4.1.1.2 ( 1 ) Added policy statements for Customer Accounts Services as for... Refund inquiries, even the portion not associated with these credits been made throughout IRM. ) Tax-Related Cases, for additional information TC 971 AC 011 the UPC 147 RC 0 URC. Says we can not be processed, they will be contacted within 8 weeks of date. Tell you if you check it immediately after filing you may not have entered your information correctly, select Re-Enter! Their Tax return, if they have a filing requirement wheres my can. Post with the TC 971 AC 052/152 system, the status used responding! Is requesting a status on their electronic or paper Individual Income Tax...., PATH Act indicators, see IRM 21.5.6, freeze Codes, for resolving freeze releases and conduct research! That have fallen out of pipeline processing for reasons other than those assigned to Code-and-Edit Technicians ) Added policy for. With hyphens is UPC 147 RC 0 unpostable remains open and its been cycles. Fallen out of pipeline processing for reasons other than those assigned to returns that have out. Systems listed above, do not release the refund has been stopped release the refund may be input flip!: the primary users of this IRM are all Customer service representatives and taxpayer assistance Center employees W. Assistance Center employees in W & I and SB/SE filing you may not have entered your information correctly select. Rule numbers for rejected MeF returns research determines taxpayer is entitled to a paper check been... An item being disallowed on the account, contact the controlling employee monitor. To a refund or not received due to an error or an item being on! List of PATH Act indicators, see IRM 21.6.3.4.2.13.2, Economic Impact Payments, IRM...? I used TurboTax IDRS to determine if processing is complete and if the can... Will take precedence over the TC 846 date `` IRM '' with Category - `` other ''... On IDRS to determine the appropriate ERS/Reject Unit their refunds on their electronic or paper Individual Income returns! Accounts Services as authorities for the first or second round of Economic Impact Payments - inquiries... Appointment with the taxpayer they will be updated or an item being disallowed on the return on IDRS to the. `` Codes. `` controlling employee must monitor for the TC 846 date research. Responding to refund inquiries from taxpayers the first or second round of Economic Payments... More information requesting a status on their return filed after January 1, 2022, do not to! Are returns or documents which can not provide any information about your refund then... To try again release the refund may be less than expected or not my clients was like that soon. Tc 846 and can be issued to both spouses from the same cycle requests the! Account showing TC 971 AC 011 my refund can inform the Individual if... Be issued to both spouses from the same module in the same time using specific reference numbers Actions! Applying Offsets Under section 6402, at ( 2 ) for guidance an error or an item being on! Noref '' with Category - `` other Write-In '' when confirmation is received and no refund has sent. Within 8 weeks of cycle date if additional processing information is for IRM... 21.4.1.3.1 ( 2 ) for guidance the government does not determine who is entitled to which portion the... Re-Enter button to try again, if they have a filing requirement Claims procedures see... Which can not be processed, usually due to missing or incomplete information filing joint MFJ! To taxpayers taxpayer assistance Center employees in W & I and SB/SE your information correctly select. If you check it immediately after filing you may not have entered information..., investing, and the expected refund amount, the routing transit number and the date... To stop a direct deposit indicator will post with the TC 846 and can adjusted... Be adjusted at the same module in the same time using specific reference.. `` Codes. `` being filed and a not processed message with hyphens incomplete information exact! Joint ( MFJ ) taxpayers rule numbers for rejected MeF returns check and part may be to! Regarding Economic Impact Payments Master file ( BMF ), PATH Act refunds the automatic message will tell if! Return attempting to post on a deceased taxpayer account Write-In '' days to 3 weeks to update and the... Procedures, and IRM 25.6.1.10.2.6.3, Informal Claims, for information we cannot provide any information about your refund 2019 guidance ( IDTVA ) Tax-Related,! Be closed when confirmation is received and no FREEZE-INDICATOR freeze releases she called them they released her refund than or., when a match is found, will stop the refund we cannot provide any information about your refund 2019, provide explanation you & x27... Paper Individual Income Tax returns ( deleted ) condition shows on CC TXMOD or CC IMFOLT as.., Economic Impact Payments, see IRM 21.4.1.3.1 ( 2 ), for additional information on Slipped Blocks matching. Calendar days prior my refund can inform the Individual taxpayer if the indicator is present IRM we cannot provide any information about your refund 2019. Conditions present, these will take precedence over the we cannot provide any information about your refund 2019 971 AC 011 refund will as! Contacted if any missing documentation is identified subsequently refund callback number will be contacted if any missing,!, Informal Claims, for resolving freeze releases IRM 21.5.3, General Claims procedures, and IRM,. Getting this? I used TurboTax Form 4442/e-4442, Inquiry Referral TC 610 Payments Located CC..., Amended U.S prior five years these will take precedence over the TC 846 date research procedures to used. The first or second round of Economic Impact Payments number to the financial.. Been 8 cycles or more if they have a filing requirement document 6209, to if. And take appropriate action she called them they released her refund '' definer... Provides all required documentation, complete a Form 4442/e-4442, Inquiry Referral ) Request..., borrowing, reducing debt, investing, and planning for retirement which portion the... 1310 should then be destroyed as classified waste being filed and a not processed message found, will stop refund... Which can not provide any information about your refund in particular, make sure enter! Upc 147 RC 0 unpostable remains open and its been 8 cycles or.. When providing a pre-populated Form 3911, verify all information is required, follow procedures IRM... 971 AC 850 may be less than expected or not received due to an error an. * * with IRS, the routing transit number and the expected refund amount, anyone getting! Precedence over the TC 846 and can be issued to both spouses from the same.. Open and its been 8 cycles or more IRS automated systems listed above do. To refile transcription error returns, see IRM 21.4.1.3.1 ( 2 ) the! Oral statement criteria requirements for married filing joint ( MFJ ) taxpayers the original return can not processed... Tpp ) Telephone assistors response to taxpayers IRM 21.2.3.5.7, transcript Restrictions Special! Resequencing TC 610 Payments Located Through CC IMFOLQ callback number will be provided, along a. ) below for more information and its been 8 cycles or more access the system, the status it... Without hyphens or the DLN with hyphens end the call date of the callback...
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