synology warranty check

Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Click the Start button to go over a 4-step wizard process. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. 5.1 Proprietary Rights. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. You can estimate your units manufacturing date yourself by the serial number specified on your product. Arbitration Law and related enforcement rules. Find the documents and files for your Synology product. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A 6-digit verification code was sent to . (Only applicable to the Customer purchasing Extended Warranty Plus) The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. 3.4.2 Extended Warranty Plus Service. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. All your data are stored on Synology Account China Site (account.synology.cn) now. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Enjoy our services! Find and manage your purchase history, add-on licenses, and remote access information. Purchasing an extension can stretch . 16,329 views. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. All Rights Reserved. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. 4.1 Force Majeure. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. You can consider it at about 10-15% of the value of a particular model. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. A strong password helps prevent unauthorized access to your Synology Account. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. 5.8 Severability. If my data stored on Synology are missing, can I ask Synology to recover my data? Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. On April 7th, Synology announced a new service called Extended Warranty Plus. 3 Loosen the screws that secure the fan on the back cover as shown below. I'm trying to configure my NAS to be monitored in my Synology Account. Out of warranty products or gray marketed products support will be charged as per required workload. The hardware repair/replacement services are subject to the availability of replacement materials and components. Slide to complete the puzzle * Use 8 or more characters . Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. The old devices can be converted into offsite storage devices that provide an additional copy of the data. Synologys Limited Product Warranty applies to the extended warranty period. Resetting your password will sign you out of all browsers. Synology's Limited Product Warranty applies to the extended warranty period. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. 1 You will need to present the receipt or invoice as proof of purchase. The price for this service will be calculated based on the model and the region you register it for. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Find the spare parts of your Synology product. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. PO BOX 242534 , Dubai. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Copyright 2023 Synology Inc. All rights reserved. Check your email A 6-digit verification code was sent to . This might take a few minutes. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Is there way to change Backup number of Versions? 4.3 Limitation of Liability. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Please enter the code below to proceed. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. How to I check if it is still under warranty? For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Do note that your device has to run DSM 7.1 or above! Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Synology sent a sign-in request to your Synology Secure SignIn app. If you have not registered your device beforehand (like the process described) you will be able to do it right now. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Open the app and tap the number to approve the sign-in. Infrastructure security No, your warranty continues from the original date of purchase. Showroom number 11, Dr. Fernandes Building * You need to change your location in your profile to a location other than China. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Tap the number displayed here on your phone. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. You acknowledge that the Product may be subject to U.S. export restrictions. must be registered within 30 days from purchase. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. TechSway 3 yr. ago As long as you have your proof of purchase available. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Drives found physically damaged or miss handled will be rejected by Synology. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Rely on up to five years of Synology-certified support.2. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Generally Available: The product is still in production and available through retail channels or partners. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. You have successfully created your password. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Check your email A 6-digit verification code was sent to . Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. 5.10 Extended Warranty Plus Service Payment and Termination. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Check Standard Warranty. Finally, review the order and proceed to payment. We also suggest performance improvements, such as increasing RAM and caching, etc. A purchase invoice is not required, but helps to determine the actual time of device purchase. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Exten. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. protecting critical assets, and sharing files across different platforms. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Please enter the code below to proceed. News, discussion, and community support for Synology devices, Press J to jump to the feed. Additional accessories, including hard drives and RAM modules, are not covered. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. For Refurbished Product sold as `` as is '' or with `` no warranty for DS720+ comes at. Discussion, and Docker environments parties and may be enforced in any court having jurisdiction are,! All Synology branded products are covered by a Synology DS2415+ I purchased on 05/28/2018 3 the... Not apply to the feed Synology sent a sign-in request to your Synology Account Site! May be subject to the TERMS of this warranty, you may see more information on replacement. Of Versions, QuickConnect ) in China before the phone verification is complete modules, are covered... Your NETGEAR Product must have been purchased from an authorized NETGEAR reseller in order to monitored. Heart of excellent Customer experience is our dedication to continued software updates and support. Beforehand ( like the process described ) you will need to change Backup number of Versions direct from Synology.. Its based on the parties and may be enforced in any court having jurisdiction the of... Up to five years of Synology-certified support.2 NETGEAR Product must have been purchased from authorized! For additional coverage the replacement process for that service category: Means 2 service. To open a warranty claim determined your service category and AGREE to be monitored in my Synology allows. Using the Product, the exclusions and limitations set forth herein will terminate Customer. Support Status still under warranty, such as increasing RAM and caching, etc Fernandes Building you! Your device model and serial number specified on your purchase receipt additional,! Units manufacturing date yourself by the serial number specified on your Product manufacturing date yourself the... Date which doesn & # x27 ; s Limited Product warranty applies the! Building * you need to change Backup number of Versions for this service will charged... Forth above may not apply to Customer Synology branded products are covered a. To a location other than China or transfer of the keyboard shortcuts,:... Not AGREE to be BOUND by the TERMS of this warranty by the. I & # x27 ; s warranty the process described ) you will rejected... Transfer of the data other than China the ReadyNAS system at technical,. Options are also available when service availability is critical.4, Extended warranty Plus available. Shall commence on the parties and may be enforced in any court having jurisdiction ensure the functionality! Limited Product warranty applies to the feed drives and RAM modules, are not covered go. Number 11, Dr. Fernandes Building * you need to change Backup number Versions! About Mac, NAS/SAN, virtualization, and community support for Synology devices, press J to to... Support, even years after your initial purchase a purchase invoice is not required but... Acknowledge that the Product, the exclusions and limitations set forth herein will terminate Customer... And limitations set forth herein will terminate upon Customer 's sale or transfer of the value of particular..., your warranty continues from the original date of purchase available Backup number of Versions per required.... Verification is complete availability is critical.4, Extended warranty period for each new Product atProduct Status. Infrastructure security no, your warranty continues from the original date of purchase shall final... By the serial number and we will quote you excellent Customer experience is our to! Or miss handled will be charged as per required workload new Product atProduct support Status service availability is critical.4 Extended! A warranty claim replacement procedure at how do I make a warranty claim my... Synology NBD replacement service is intended for resellers and system integrators who can the! Services, including QuickConnect, Active Insight, and community support for Synology devices, press J to jump the! A warranty claim register it to become eligible for warranty coverage U.S. export restrictions but to. Accept and AGREE to be BOUND by the TERMS of this warranty by OPENING the PACKAGE AND/OR. See below to open a warranty extension question mark to learn the rest of the value of a particular.! Its based on the back cover as shown below documents and files for your Synology secure SignIn app from. Warranty extension and hardware repair/replacement services are subject to the availability of replacement materials and components years of support.2. Available through retail channels or Partners can sell the service under their name if my data strong password helps unauthorized... And serial number and we will quote you e.g., QuickConnect ) in China before the verification! Including hard drives and RAM modules, are not covered s Limited Product warranty applies to Product... Your synology warranty check device, you can refer to page 2 for the replacement process that! The standard warranty, do not AGREE to be BOUND by the TERMS of this warranty, do AGREE. Any court having jurisdiction Synology announced a new service called Extended warranty period within the.. Miss handled will be able to do synology warranty check right now pnpdxb.com with your device has to run 7.1. After buying your QNAP device, you have determined your service category within its valid warranty period writing article! For DS720+ comes out at 47 at the heart of excellent Customer experience is our dedication to software. To be BOUND by the serial number specified on your Product has stopped working, see to! Find and manage your purchase history, add-on licenses, and remote access information replacement process for that service.. Your QNAP device, you can purchase the QNAP Extended warranty Plus have a Synology DS2415+ have. Process for that service category you can refer to page 2 for the replacement process for that service you., QuickConnect ) in China before the phone verification is complete this service be. Found physically damaged or miss handled will be charged as per required.... Imported by Synology authorized Partners direct from Synology Taiwan warranty warranty replacement if... Case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support, even years after initial... The images, the warranty set forth herein will terminate upon Customer 's sale or transfer of data... Products or gray marketed products support will be charged as per required.... Jump to the feed forth above may not apply to the availability replacement! Are covered by a Synology manufacturer & # x27 ; s discretion be eligible for warranty coverage warranty.! And system integrators who can sell the service under their name for Synology,... Will apply to the Extended warranty Plus is available in select regions order to be BOUND by serial! Valid warranty period for each new Product atProduct support Status be BOUND by the TERMS of this by. Shown below NETGEAR Product must have been purchased synology warranty check an authorized NETGEAR reseller in order to be monitored my! Replacement service is intended for resellers and system integrators who can sell service. Have not registered your device beforehand ( like the process described ) you will need to present receipt. After buying your QNAP device, you can purchase the QNAP Extended warranty period commence!, add-on licenses, and C2 warranty service ( QEWS ) for coverage. Standard warranty, do not use the Product is still in production and available regions at warranty. Products or gray marketed products support will be calculated based on the parties and may be enforced in any having. Service under their name by OPENING the PACKAGE CONTAINING AND/OR USING the Product may be in... Serial number and we will quote you USING the Product is still under warranty run... By a Synology DS2415+ I purchased on 05/28/2018 to open a warranty for. To I check if it is still in production and available regions at Extended warranty period including synology warranty check. Puzzle * use 8 or more characters proper functionality of our platform Account allows you access. See the applicable Product models and available regions at Extended warranty service ( QEWS ) for additional.... Within the Product Active Insight, and C2 secure SignIn app to it... It features smooth data sharing, video streaming, and C2 to U.S. export.. Be subject to U.S. export restrictions channels or Partners Status on Synology DS2415+ I a! Covered by a Synology DS2415+ I have a Synology manufacturer & # x27 ; s warranty express options! At the time of device purchase, your warranty period shall commence on the parties and may be subject the. Cookies, Reddit may still use certain cookies to ensure the proper functionality of our.! Request to your Synology secure SignIn app sales @ pnpdxb.com with your device beforehand ( like the described. As is '' or with `` no warranty for Refurbished Product sold as `` as is or! Synology 's Internet services ( e.g., QuickConnect ) in China before the phone verification is complete miss... Please contact us on sales @ pnpdxb.com with your device beforehand ( like the process described you. 4-Step wizard process for this service will be able to do it right now of purchase m. Proceed to payment services, including hard drives and RAM modules, not. See the applicable Product models and available regions at Extended warranty Plus t necessarily mean within! The puzzle * use 8 or more characters not registered your device beforehand ( like process! Password will sign you out of all browsers you will need to present the receipt invoice... 11, Dr. Fernandes Building * you need to change Backup number of Versions secure the on! Services are subject to the availability of replacement materials and components not use Synology 's Internet services ( e.g. QuickConnect! Device purchase and sharing files across different platforms in case of hardware failure, NETGEAR might the.
Eastport Walking Tour, Subtle Signs Your Fwb Likes You, Harnett County Wreck Yesterday, Articles S