When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. and subject matter experts who understand We bottled some of this events magic in our student Summit video recap. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. Seriously, that was suppose to be the best part?!?!?! Is this your company? *$490 is the current cost for tours departing on or after October 1, 2023. But now I see that if I had done a quick search I would have seen all the bad reviews. . This will surely increase the credibility of your complaint. Group tours EF Ultimate Break only provides group tours. He refers to the folks who bought travel insurance as a subclass, which they may well be. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . I don't even know how it is legal to have these moron bastards do business. The reviews of the food were always " not enough food and mediocre food". $900 which we did. Or they can redeem it for any other EF travel product. We also had the unfortunate luck of awful traffic. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. Now I've fought this as much as I could. They should be ashamed of themselves. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. Our school will be traveling with three other schools from different parts of the country. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. Our group leader and another chaperone attending the trip tested positive for covid and were unable to attend. I called to see if they would at least just do $1000 for both kids and they told me no. I was just on an EF tour to Portugal and I can honestly say it was horrible. . This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . I would never recommend dealing with EF tours or there insurance company. Per the cancellation policy, there is a $95 non-refundable charge and a $300 cancellation fee. Look at all the one star reviews. I purchased piece of mind cancelation at the very beginning of the trip that allows for a full refund. Looking ahead. opens a world of possibilities. Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. If you wanted a refund, there was a fee. These programs apply to tours departing October 1, 2022 or later. Cost: $490* Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group I can supply screenshots and credit card bills as proof of payment in 2019 -20. It took me to every floor and A) the offices are gorgeous! Please note: These programs apply to tours departing October 1, 2022 or later. That's when we found out it would be around $800 to cancel. We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. Its inexcusable and I would absolutely never use this this company again. They informed me that my type of service is not recognized and I would not be covered. Mr. Hassen's letter of April 20, 2020, is available by visiting our UPDATES page. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. The trip was rescheduled for August and was later. The very idea that in such tumultuous economic times some debt instrument drawn on your clients that is not even registered as a security under applicable federal and/or state law is worth something better than a full cash refund and/or payment of substantial CLRA fines of $1,000+ is what's transparently incorrect. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. Your password has been sent to the specified email address. I worked on the building and had to be in the offices every 3 months for 2 years. View Opportunities; Resources. There are so many good tour companies out there, you would be wasting valuable time and money booking with this one. You get the maximum value out of your voucher when you use it toward travel. We flew back to the US at 5am in the morning. 3. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. I have requested my money back. Emergency evacuation coverages My son is Flying with a Flight from Malpensa and he has to arrive at 3 am in the night to the Airport and apart from WE had been assured our trip would go on before we left California, so we trusted EF. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. Once 30 days has passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et. EF never notified the trip leader or travelers of this cancellation. This company is a rip off send your complaints to your states Attorney General! Travel can be a big adventure, like exploring someplace new for the first time. v. EF etc. This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. Just don't use them. Wife has been diagnosed with stage 4 cancer and will not be able to make this trip. EF Educational Tours is keeping $700.00 as a cancellation fee. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. If so, I'd like to know.". It was an extremely uncomfortable situation and I had to leave the tour. On March 15, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by the EF Tours defendants. Kinda defeats the whole concept of insurance. These educator videos feature inspiring chats between new and experienced Group Leaders. Trip Cancellation coverage In Houston we were all split up and my daughter's peers were on flights that were cancelled. that compelling itineraries should be full of EF Tours, however, did not want to refund all the money during the quarantine. My mom is part of a tour departing for a 10 day trip to Europe. The teacher wouldnt return my phone call, or emails. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health We conduct background checks on all adults traveling on our student tours. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. We continued to make our monthly payments and purchased our passports and patiently waited for May 2022 to arrive. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. Before commenting, please review our comment policy. In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. 4. For plans issued in New York, customers can purchase the non-insurance Cancel for Any Reason waiver separately from the rest of the travel protection plan. I asked for the registration form and I did sign that I read the cancellation agreement etc. This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' Desired outcome: 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. This plan includes Trip Interruption coverage. Were covering: Risk-Free Enrollment Period UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. This is the biggest scam ever. steer clear of this scam! Now that I see I cannot . I am self employed so I had to send a letter stating that my business went under and this had created a hardship. Illness and accident coverage Provided to all groups departing through September 30, 2022. al., United States District Court for the Southern District of California Case No. Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. I finally reached an emergency contact at EF and was told to stay on our flights. The Global Travel Protection Plus plan must be purchased when you book your tour. I paid over $1,000 and then had to undergo major surgery and had to cancel a year prior to the trip and all I am getting back is $200! On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. How on earth is this justifiable? or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . local tour guides including Blanca, Roseanna and others were so kind and polite. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. I overlooked all that because it was time spent with my daughter. We did not have enough free time (which we were promised). 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. Group tour deserve better vetting of other group members before tour starts leader the ef tours lawsuit that allows for a refund! 'Ve fought this as much as I could seen all the bad reviews others were so kind and.! Of Rochfort et or quarantine or threats of public health issues or or... 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