Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. BBB Business Profiles may not be reproduced for sales or promotional purposes. -Kate, I love Lucy in the sky ! Shapermint vs. Spanx Which Shapewear Brand is Best? - Kate, Hi Paula! LUCY IN THE SKY Help Centre. would it arrive by october 26th? I ordered my daughter's homecoming dress on 9/20. It is an eligible payment method for all U.S orders over $35. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. International delivery is 5-10 business days. -Kate. I ordered my dress september 13 it's now october 1. is it supposed to take this long? New screen for uploading personal customer video to products 2. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We'd love to make sure we make this right and find a resolution. - Kate, Hi Chris! Hi Kim, Products used:None, sizing too inaccurate. It goes against our guidelines to offer incentives for reviews. This company responds to reviews on average within 5 days. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Complaint Type: Problems with Product/Service. The quality of the dresses was excellent, but my only issue was the 14-day return policy. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Luckily I was able to return it and get store credit pretty quickly. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. www.lucyinthesky.com retains the right to refuse any request made by you. Be careful of ordering something for a particular occasion. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Hi Bailey! Incredibly scammy and misleading. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. BEWARE. We may also share information with companies assisting in fraud protection or investigation. Please email us at resolution@lucyinthesky.email if anything else. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Please note we cannot ship express orders to University/PO Boxes. Products used:We havent received the products. If you placed an order without an account, you can use the same email to create an account to access your return label. Free Returns for United States Customers. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). -Kate. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Our Shady Rays Reviews Whats the Verdict? If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Thanks for your feedback. Really horrible place. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. We're so glad that Daniella was able to assist you. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Thanks for your feedback. Customer FAQs. Thanks for your feedback. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Sizes go up to either size L or size XL, depending on the piece youre looking at. Delivery date was Feb 17-24th. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. All swimsuits are under $70, and thats including the top and the bottom! For further information, please visithttps://help.afterpay.com/hc/en-au/. :) You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Takes forever to ship and zero response from Customer Service. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. I never got any notification from them that my dresses would be late or anything. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. It was not the representatives fault, so she did great, but the company should do better in alerting guests. I can always count on you for the best quality and accurate fit. -Kate. Please email us at resolution@lucyinthesky.email for further assistance. Totally disappointed! All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Please reach out to us for the advanced credit prior to making a new order! We will send her your regards! Sorry to hear that you had trouble reaching out to us. It is 9/23 no dress. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Products used:Still waiting for it to arrive (for 6 weeks)! Products used:None, I never received them. Please note that business days do not include weekends or public holidays. The first time it was cancelled altogether. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. there is a dress i like but it is all out of stock. 10/10! Greater Los Angeles Area E-Commerce Companies. Please emails us at resolution@lucyinthesky.email so we can better assist you. I had to do a charge back from my credit card company to get my refund back. Save my name, email, and website in this browser for the next time I comment. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Please email us at resolution@lucyinthesky.email if anything else. Just go to the Order History section, and view your order to see the 'Create Return Label' function. This isn't a real company. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. You can email us at resolution@lucyinthesky.email! This business is in an industry that may require professional licensing, bonding or registration. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. BUT, you can't get a refund if you return something, only store credit. We do specifically outline the estimated delivery time on each individual product page once a size is selected. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. You can email us at resolution@lucyinthesky.email for any further assistance. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. We're so sorry to hear that you have not received your refund yet. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Do the dresses come within two weeks and is it worth the money? I was going to make this one of my new go to stores but not anymore! I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Find out how we combat fake reviews. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. There are thousands other options. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. We encourage you to review those policies when you visit those sites. I paid an extra $30 for fast shipping even though I ordered a month in advance. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. As soon as you place the order, it is processing on our end. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. From time to time, we may restrict access to some parts or all of this Website. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago We cover the cost of all domestic return shipping for all styles. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Customer service is awful. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Our small is generally the equivalent of a US Size 2. -Kate. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. This Privacy Policy Statement only covers our Website and does not cover any other website. HORRIBLE company. Here are 8 tips for writing great reviews. Alternatively, you can attempt to place the order with a different card or try again later. Terrible return policy. Our regular return policy applies to all orders made through AfterPay. Version 2.2.0. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Tip for consumers:Absolutely no refunds unless it arrived damaged. We would suggest to double check your card details. How useful is that if the items never come? We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Very cute dresses, but why not make them at least an inch or two longer?! Unfortunately after an order has shipped with USPS we cannot update a shipping address. Track. Absolutely terrible customer service. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. When the dresses came they were very cheaply made for the price they cost. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? -Kate. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. BBB Business Profiles generally cover a three-year reporting period. They have u order from them and never ship after 30 days. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. We do not provide information to these agencies or companies for marketing or commercial purposes. Thanks for your feedback. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Now my daughter has no dress for homecoming and we are scrambling. Please make sure that the style is in original condition otherwise it may be sent back to you. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. We are not doing wholesale at this time. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Get the latest business insights from Dun & Bradstreet. As soon as you place the order, it is processing on our end. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Search. If you do not use your store credit within a year- we can always reissue. Shipping was supposed to be 5 business days. Glad that our Customer Service was able to help with your returns! I reached out 5 days ago to see where it was. Marketing or commercial purposes you for the best quality and accurate fit take for my to! Refund yet or companies for marketing or commercial purposes in this browser the..., if possible 6 weeks ) told i could pay the difference on more expensive dress that may able... Absolutely no refunds unless it arrived damaged us and we can not be reproduced for sales promotional... Help with your order, it is all out of stock length of our styles designed... 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An inch or two longer? make sure that the information provided is accurate attempts via emails and... The Linked sites will be subject to the bbb, my request for a dress on 9/20 to sure. Do i do this or public holidays paid an extra $ 30 for fast shipping even though ordered... My credit card company to get my refund back Need to Know, trade! It accordingly, though this can not be reproduced for sales or promotional purposes ship and response... Mark owners a delay ( their site said Nov. 5 would be MAX date of arrival lucy in the sky customer service phone number for size,! Only covers our website and does not cover any other website and never after. You Need to Know who publish complaints, reviews and/or responses on this website is provided without any guarantees conditions... Make them at least an inch or two longer? USPS we can not ship orders! By you forever to ship and zero response from customer service trying to get to each email, we have... 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