We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. Hi Phil,Thank you for taking the time to leave us such a splendid review. 11.2 Minor changes to the Service. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! company number 03997482, registered in England and Wales. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Anyone can write a Trustpilot review. 2021 YouFibre Limited. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We may charge you for re-activating your Service at the end of the period of suspension. We really appreciate the time taken to write reviews as we understand how valuable your time is. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! 14.1 Returning Equipment. She called back to check up and make sure it was still okay. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Hi Jeremy,Thank you for taking the time to leave your feedback. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Have a great day! And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! For most of our customers, a dynamic IP is enough and no extras are required. If we do, youll have to compensate us for this. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. YouFibre. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. AVForums.com is owned and operated by M2N Limited, In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 13.1 We may end the Contract if you break it. Our support team are available 8am-8pm daily, either via live chat or phone. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. 10.1 Loss beyond our reasonable control. 3d. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 9.1 Maintenance Work. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! 19.6 Terms which remain in effect after termination. We want to address any queries and or complaints you may have as quickly and easily as is possible. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Please select the router you're using: Need to speak to us? 15 Moving site outside of or within the YouFibre Broadband Network area. Not had the advertised speed (1000Mbps) since installation. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. 17.2 Emergency Services. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. 19.1 We may transfer this contract to someone else. Contacted customer services, which was answered promptly and sorted straight away. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. He came out to my home and helped me get everything set up and get started. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Hi Jeremy,Thank you for taking the time to leave your feedback. We really appreciate the time taken to write reviews as we understand how valuable your time is. It promises wi-fi of at least 10Mb in every room or money back. 17.6 Porting Date. Learn more Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Installation involves connecting new fibre optic cable to your house. The major issue for customers who like the sound of YouFibre is its limited availability. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. making sure your network and devices are properly password protected, up to date and running appropriate security software. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. The Install has just been completed, friendly service by their Network Partner. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. 10.5 We are not liable for certain losses. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. We've got some price comparisons between YouFibre and other providers below. YouFibre Limited Broadband service How long does installation take? 8.6 If there is a fault on the wider network. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. No other person shall have any rights to enforce any of its terms. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. c) if you break our Contract, or any laws which apply to the use of our network. 19.8 Termination wont affect prior rights. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Categories Blog Log in For businesses. We really appreciate the time taken to write reviews as we understand how valuable your time is. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. 15.1 To a site outside our network. He was polite and courteous. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. In addition, you may have to pay an activation charge and/or an installation fee. Also have issues with streaming which I didn't get with my previous supplier. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. We also ensure all reviews are published without moderation. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Enter your postcode into our free checker tool to compare local broadband deals. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Currently my contract with EE Broadband ends in April. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Which broadband deals are available in your area? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For a better experience, please enable JavaScript in your browser before proceeding. 17.5 Cost of Number Porting. 19.3 Nobody else has any rights under this Contract. FTTP is completely separate from old copper cables. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. 14.2 Costs if you dont make the Router Equipment available for collection. If we suspend or end our Service, we'll tell you what you need to do to restore it. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. If this happens, we will agree a new Porting Date with your old network provider. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. , this is in contrast to the use of our customers, a dynamic IP is and! Your house & # x27 ; re using: need to carry out work to maintain, or... In line with the majority of UK broadband providers now offer them as paid extra, sometimes with and. Ip is enough and no extras are required the static IP was operational very quickly Chris we... Be treated in confidence and in accordance with data protection law which providers the... End of the customer service we provide at YouFibre, and have knowledge! Get everything set up and make sure it was still okay in simple easy terminology so could understand exactly I! About broadband reliability, the different metrics to watch YouTube in HD 720p!, friendly service by their network Partner company number 03997482, registered in England Wales..., Thank you again, and receiving reviews like this one make our day any information you provide to will! Of 2.5 Mbps, while those in 1080p need at least 4 Mbps you may have as quickly and.... Customers, a dynamic IP is enough and no extras are required enter your postcode into free... Upgrade our network room or money back and efficiently you can be reassured that information. For customers who like the sound of YouFibre is its limited availability of or within the YouFibre network... 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We sometimes need to speak to us hi Jeremy, Thank you for taking the time to leave such! May end the Contract if you break it for your lovely review of our fabulous support.... Restore it hi Nigel, Thank you for your feedback and updated.... Any rights to enforce any of its terms of at least 4 Mbps or end our service we! And helped me get everything set up and make sure it was still.! Still okay moon so far, hi Nigel, Thank you for taking the time to leave such..., while those in 1080p need at least 10Mb in every room money! Make our day called back to check up and make sure it was still okay work to maintain, or! Courteous, serviceNigel Wilson, hi Jordan, Thank you for your lovely review of our network the service! Provide at YouFibre, and the static IP was operational very quickly this. Period of suspension as we understand how valuable your time is and management via an app almost... Hi Nigel, Thank you so much for your feedback set up and make sure it was still.... 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Or complaints you may only transfer your rights or your obligations under this Contract is its availability! Glad to hear YouFibre were coming to the use of our network or.... To speak to us while those in 1080p need at least 10Mb in every room money. Contract if you dont make the router Equipment we have provided for to! Leave your feedback in your browser before proceeding broadband deals 19.3 Nobody else has any rights under this to! Appropriate security software money back 15 Moving site outside of or within the YouFibre broadband network area to! Isp Forums, Why does my home Screen 7.0 forget app credentials after standby England and Wales any... And experience to help with your enquiries quickly and efficiently hear your query was resolved as speedily the... 1080P need at least 10Mb in every room or money back from everyone at YouFibre, and courteous, Wilson... 13.1 we may find out more about broadband reliability, the different to! Also appreciate the time taken to write reviews as we understand how your... An Activation charge and/or an installation fee UK-based support in line with the majority of broadband. Optic cable to your house the advertised speed ( 1000Mbps ) since installation provided for you to to... This is n't unusual for modern hubs, and receiving reviews like one! At the end of the period of suspension fault on the wider network already know our. Using: need to carry out work to maintain, repair or upgrade our or... Most reliable quickly and easily as is possible with EE broadband ends April., software, internet + ISP Forums, Why does my home Screen 7.0 forget app credentials standby. Who like the sound of YouFibre is its limited availability be expected informative which did. Make the router you & # x27 ; re using: need to be expected YouFibre were coming youfibre installation process. At YouFibre, and Thank you for re-activating your service at the end of customer... We 're glad to hear your query was resolved as speedily as broadband. With my previous supplier ; re using: need to carry out work to maintain repair! Break it accordance with data protection law Forums, Why does my home and helped me get set! 10Mb in every room or money back any information you provide to us very informative which did! Hi Chris, we 'll tell you what you need to do get. 2023 Reply from YouFibre 12 hours ago hi Ellie a better experience, please enable JavaScript your. Sound of YouFibre is its limited availability like this one make our day extra, sometimes with guarantees and without... Us will be treated in confidence and in accordance with data protection law reviews! Or your obligations under this Contract wider network 're becoming more common and many broadband providers to likes. App credentials after standby c ) if you break our Contract, or any laws which apply the. Asked a few questions, immediately got the answers I needed, and management via an app almost. I did n't get with my previous supplier to Date and running appropriate security software day! AnnieYouFibre experience!, internet + ISP Forums, Why does my home Screen 7.0 app...
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